Consumer Rights – Withdrawal – Cancellation Return ConditionsGENERAL:
When you place an order electronically through our website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other current laws regarding the sale and delivery of the purchased product. Shipping costs for product delivery will be paid by the buyers. Each purchased product will be delivered to the buyer or the person/organization at the address indicated by the buyer within 30 days at the latest. If the product is not delivered within this period, buyers can terminate the contract. The purchased product must be delivered completely and in accordance with the specifications indicated in the order, and with documents such as a warranty certificate and user manual, if any. If it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within 3 days from learning about it. The total price must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID FOR: If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller's obligation to deliver the product ends. SHOPPING WITH UNAUTHORIZED USE OF CREDIT CARD: If, after the product is delivered, it is determined that the credit card used for payment was unfairly used by unauthorized persons, and if the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping cost borne by the seller. IF THE PRODUCT CANNOT BE DELIVERED IN TIME DUE TO UNFORESEEN REASONS: If there are unforeseen circumstances beyond the seller's control and the product cannot be delivered on time, the buyer is informed of the situation. The buyer can request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order, the payment made in cash will be refunded to them in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels the order, the product price will be refunded to the bank within 14 days from the cancellation, but it is possible that the bank may transfer it to the buyer's account within 2-3 weeks. BUYER'S OBLIGATION TO CHECK THE PRODUCT: The buyer must inspect the contractual goods/services before receiving them; they should not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc., from the cargo company. The delivered goods/services will be considered undamaged and intact. After delivery, the buyer must carefully protect the goods/services. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must also be returned with the product. RIGHT OF WITHDRAWAL: The buyer can exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the purchased product to themselves or the person/organization at the address they indicate, by notifying the seller via the contact details below, without assuming any legal or penal liability and without giving any reason. CONTACT DETAILS FOR THE RIGHT OF WITHDRAWAL NOTIFICATION: COMPANY NAME/TITLE: BURAK VE MURAT MOBİLYA DAY.TÜK. MAL.İNŞ.SAN.TİC.LTD.ŞTİ. ADDRESS: MITHATPAŞA MAH. NİZAM CAD. ŞEMSİ DENİZER SOK. GÜLŞEN PLAZA NO:3/1 MERKEZ/ZONGULDAK EMAIL: kynburak@gmail.com TEL: +90 533 733 17 99 DURATION OF THE RIGHT OF WITHDRAWAL: If the purchased product is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the service has commenced with the consumer's approval before the withdrawal period expires. The costs arising from the use of the right of withdrawal are borne by the seller. To exercise the right of withdrawal, written notification must be made to the seller within 14 (fourteen) days by registered mail with return receipt, fax, or email, and the product must be unused within the scope of the "Products for which the Right of Withdrawal Cannot Be Used" provisions of this contract. EXERCISING THE RIGHT OF WITHDRAWAL: The invoice of the product delivered to the 3rd party or the buyer (if the invoice of the product to be returned is corporate, it must be sent along with the return invoice issued by the institution when returning it. The return process of orders whose invoices are issued to institutions cannot be completed unless a RETURN INVOICE is issued), the return form, the box of the products to be returned, the packaging, and the standard accessories, if any, must be returned completely and undamaged. RETURN CONDITIONS: The seller is obliged to return the total amount and the documents that put the buyer in debt to the buyer within 10 days at the latest from the receipt of the withdrawal notification, and to accept the return of the goods within 20 days. If there is a decrease in the value of the goods due to the buyer's fault or if the return becomes impossible, the buyer is obliged to compensate the seller's damages at the rate of the buyer's fault. However, the buyer is not responsible for the changes and deterioration caused by the proper use of the goods or products within the withdrawal period. If the right of withdrawal is exercised, the amount of the campaign limit set by the seller will be canceled if it falls below the limit amount due to the exercise of the right of withdrawal. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED: The right of withdrawal cannot be exercised for goods prepared in line with the buyer's request or explicitly their personal needs and not suitable for return, underwear bottoms, swimwear and bikini bottoms, makeup products, disposable products, goods that are in danger of spoiling quickly or are likely to expire, products that are not suitable for health and hygiene if their packaging is opened by the buyer after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, services performed instantly in the electronic environment or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables, if their packaging has been opened by the buyer. Also, the right of withdrawal cannot be exercised for services that are commenced with the approval of the consumer before the withdrawal period expires. Cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and tapes, and stationery consumables (toner, cartridge, ribbon, etc.) must be unopened, untested, intact, and unused to be returned. DEFAULT AND LEGAL CONSEQUENCES The buyer agrees, declares, and undertakes that if they default on their credit card transactions, they will pay interest within the framework of the credit card agreement with the cardholder bank and be liable to the bank. In this case, the relevant bank may take legal action; the buyer may be charged for the costs and attorney fees arising and, under any circumstances, in the event of the buyer's default due to their debt, the buyer agrees to compensate the seller's damages and losses due to the delayed performance of the debt. PAYMENT AND DELIVERY You can make a Bank Transfer or EFT (Electronic Funds Transfer) to our Garanti Bank account with the IBAN TR14 0006 2000 1740 0009 0748 22 (TL). You can also take advantage of single payment or online installment opportunities for all your credit cards through our website. Your order will be processed at the end of your online payment.